FAQ's

What payment methods do you accept?

• We accept various payment methods, including credit and debit cards. You can find a list of accepted payment methods at checkout.  
• For more details, please refer to our +Shop Terms of Sale

What is your return policy?

• We have a 30-day return policy for most unopened items and we will allow an exchange for defective items caused by manufacturer defects.
• For more details, please refer to our +Shop Returns & Exchange Policy.

How long will it take to receive my order?

• The delivery time depends on various factors such as the shipping method, your location, and the availability of the item.
• You can find an estimated delivery date at checkout or on the product page of each listing.
• Please note that delivery times may vary during peak seasons and holidays.
• For more details, please refer to our +Shop Shipping Policy.

Can I track my order?

• Yes, you can track your order by logging into your account and checking the status of your order. Track Order link
• You will also receive an email with a tracking number once your order has shipped.
• For more details, please refer to our +Shop Shipping Policy.

How do I cancel my order?

• If you need to cancel your order, please contact Customer Support as soon as possible.
• If your order has not been processed, we may be able to cancel it and issue a refund right then and there. However, if your purchase has already shipped, you will need to return the unopened item for your refund.  
• For more details, please refer to our +Shop Returns & Exchange Policy.

What if the item I received is damaged or defective?

• If you received a damaged or defective item, please contact Customer Support within 7 days of receiving the item.
• We will provide instructions on how to return the item for a replacement or refund.
• For more details, please refer to our +Shop Returns & Exchange Policy.

Do you offer international shipping?

• No, we do not offer international shipping at this time.
• You can find a list of eligible shipping locations at checkout.  
• For more details, please refer to our +Shop Shipping Policy.

How do I contact customer service?

You can contact Customer Support here.